Refund policy

Every Flawless piece is made to order after you buy it. That shapes what we can take back.

Size and change of mind

Because each piece is produced for your order, we cannot accept returns or exchanges for a size chosen in error or a change of mind. If you are between sizes, write to us before ordering and we will help you choose.

Faulty, damaged or wrong pieces

If something is wrong with your order, we will put it right. This covers:

a misprint or a manufacturing defect
a piece damaged in transit
a piece in a different size, colour or design from the one you ordered
a parcel lost in transit

How to make a claim

Write to flawlessappareal03@gmail.com within 7 days of delivery, with your order number and clear photos of the problem. Photos are enough, so you do not need to send the piece back.

If your parcel has not arrived and its tracking has stopped moving, write to us and we will trace it with the carrier.

What you get

Once we confirm the problem, you choose between a free reprint of the same piece and a full refund. A reprint is made to order like the original, so it takes the same time to reach you.